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Now that Connexions Birmingham is part of Birmingham City Council, we are part of the council-wide procedure for dealing with comments, complaints and compliments.

• If you have an idea for how we could do things better, tell us. We can look into your suggestion to see how this might work.
• If something goes wrong when dealing with us, tell us. We will investigate and tell you what we plan to do about it.
• If you’re pleased with the way we’ve dealt with you, tell us. We can copy that way of working elsewhere in the council.

If you’re looking for more help or advice or have a question about a Connexions service (for example, about education options, our job search/vacancies for young people, or training opportunities), please use our online Enquiry Form to get in touch.

How do I tell you my views?

You can give us your comments, make a complaint or compliment us by speaking to any council employee in person or over the phone, by letter, by email, by fax, by textphone or at www.birmingham.gov.uk/contact

For comments, complaints or compliments, you can contact us at any of the Birmingham Connexions Centres, or use one of these Birmingham City Council contacts:

• Phone: 0121 464 9995
• Fax: 0121 303 6873
• Textphone: 0121 303 1119
• Email: contact@birmingham.gov.uk
• Filling in an on-line feedback form at www.birmingham.gov.uk/contact
• Writing to:
  Birmingham City Council,
  Feedback,
  Freepost Licence 15136,
  Birmingham B1 1BR
  (no stamp needed)
• Or speak to any council employee.